Return & Exchange Policy

We prioritize your satisfaction with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of receiving them for a full refund or exchange, provided they are in their original condition and packaging.

Non-Returnable Items:

Please note that the following items are not eligible for return or exchange:

1. Items that have been used, altered, or are not in their original condition.
2. Clearance or final sale items.

If you are unsure about the eligibility of your item, please contact our team for clarification.

Damages & Issues:

Inspect your items upon delivery. If your order arrives damaged, defective, or incorrect, please notify us immediately. Our team will assess the issue and resolve it promptly.

Refunds:

Once your return is received and inspected, we will notify you of your refund status. If approved, refunds will be processed to your original payment method within 10 business days.

Please note:

1. It may take additional time for your bank or credit card company to process the refund.
2. If more than 15 business days have passed since refund approval and you have not received your funds, contact us at sales@findway.ca.

Exchanges:

If you need a different item, contact us and we will ship the correct product right away. You do not need to wait for your return to reach us first.

If you have any questions about this policy or need assistance, our customer service team is here to help! Contact us at sales@findway.ca.