Work through these in order. Most fit issues resolve at step one or two.
1. Give the liner time to flatten. Liners are folded for shipping and can arrive with slight bends. This is the most common cause of an apparent fit problem.
- For floor liners, gently fold any deformed edges outward and hold them for a few seconds, then let the liner return to its shape naturally.
- For cargo liners, lay the liner flat in a warm area, or use a hair dryer on a low setting. Placing a heavy object along the sides speeds this up.
2. Check your installation. Make sure you removed your factory mats first, that the liner is aligned to the floor contours, and that the retention device is seated on your vehicle's factory anchor points. Full installation instructions are at findway.ca.
3. Check your vehicle details. Confirm the liner matches your exact make, model, and year. Trim level, seating configuration, powertrain, and drivetrain can all affect footwell shape, so a liner for the same model in a different configuration may not fit.
4. Contact us. Email sales@findway.ca or call (416) 858-1486. Send your vehicle's make, model, and year, any interior modifications, and photos of the fit issue.
Important: Do not drive with a liner that is not sitting correctly, particularly on the driver side. Confirm it does not contact the pedals before driving.
Regular cleaning and maintenance helps prolong the life of your mats and keeps them looking great over time.
Here are some tips to help clean Findway mats:
- Avoid letting water sit on top of the mats. Keep a towel handy to soak up excess water or liquid.
- A quick wipe-down with a bucket of warm water and a microfiber towel will remove light salt stains.
- Brush off pieces of debris and rocks to prevent scratching and permanent dents
- Quick rinse or power wash is acceptable
- For deeper cleans, use mild, gentle soap and soft- medium bristle brush.
- We recommend the Purewash from our friends at ottoguys.ca
- For Winter / Salt Buildup, Let your soap dwell for 2–3 minutes before scrubbing
- For Heavy Mud: Do a second scrub with soapy water
TPE, or thermoplastic elastomer, is an ideal material for car liners due to its strength, flexibility, and durability. The odorless material stays flexible in cold temperatures to help maintain shape and resist cracking, while remaining easy to wipe or rinse clean. TPE is a recyclable and environmentally friendly material that provides superior protection for your vehicle's interior compared to traditional rubber liners. This durable, resilient material is ideal for all-season use, maintaining form and function in various weather conditions.
Learn more about our product development program.
Development starts with local vehicles volunteered by customers, designed and engineered from our Markham store/ warehouse. Made by injection/ molded method in our manufacturing facility in China, it’s then brought back to our store for quality control and fulfillment.
Every piece is cared for by our team in Markham warehouse when you purchase from Findway, Amazon, or authorized sellers.
We offer free shipping on all Canadian orders. We currently ship within Canada only and do not ship to the United States. For more information check here.
Our return policy is simple: If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. The item must be in brand new condition in order to qualify for the refund. For more information check here.
We stand behind the quality and craftsmanship of our F100 and R100 products and offer a 3 year warranty for your peace of mind. This warranty covers defects in materials or workmanship for three years from the date of purchase. Please visit our Product Warranties page for more information.
Our products are made of recyclable and environmentally friendly TPE rubber, odourless and stay odourless with no off-gassing even in changing climates. Findway car mats do not contain or create VOC, are non-toxic, latex-free, phthalate-free, BPA-free.
If your Findway logo badge is missing, we can help.Message us and we’ll send a replacement. (Contact Us)
Due to the size of our products, floor liners and cargo liners in an order are shipped separately in two boxes with two tracking numbers.
You can find each of these tracking numbers in your shipping notification email.
Shipment may arrive at the same time, or one may arrive with another delayed until the next business day.
If you are certain your package has been stolen, there are a number of steps you can take:
- Contact the carrier to ensure the package was delivered in the agreed-upon manner. If you purchased insurance, they may reimburse you.
- If necessary, file a police report. Generally, a buyer must be able to prove that the package’s loss was not their fault to be reimbursed. Filing a report with the local police will not only help your claim, but it may also help keep a thief from striking again.
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. Please check with neighbours or contact the carrier to file a claim.
As a valued customer, we take your privacy seriously. Our Privacy Policy explains what personal information we collect, how we use it, and how we may share it. It also outlines your choices regarding your personal information. Here is a summary of what the policy covers:
- The types of information we collect
- How we use the information we collect
- How we may share the information we collect
- Your choices and rights regarding your personal information
