Work through these in order. Most fit issues resolve at step one or two.
1. Give the liner time to flatten. Liners are folded for shipping and can arrive with slight bends. This is the most common cause of an apparent fit problem.
For floor liners, gently fold any deformed edges outward and hold them for a few seconds, then let the liner return to its shape naturally.
For cargo liners, lay the liner flat in a warm area, or use a hair dryer on a low setting. Placing a heavy object along the sides speeds this up.
2. Check your installation. Make sure you removed your factory mats first, that the liner is aligned to the floor contours, and that the retention device is seated on your vehicle's factory anchor points. Full installation instructions are at findway.ca.
3. Check your vehicle details. Confirm the liner matches your exact make, model, and year. Trim level, seating configuration, powertrain, and drivetrain can all affect footwell shape, so a liner for the same model in a different configuration may not fit.
4. Contact us. Email sales@findway.ca or call (416) 858-1486. Send your vehicle's make, model, and year, any interior modifications, and photos of the fit issue.
What happens next:
If it is an installation issue, we will walk you through it.
If you received the wrong model, we will ship the correct one right away. You do not wait for the return to reach us.
If we do not have a product that fits your vehicle, we will refund you.
We pay return shipping on all returns and exchanges.
In the Greater Toronto Area? Bring your vehicle to our Markham showroom and we will sort out the fit in person.
Important: Do not drive with a liner that is not sitting correctly, particularly on the driver side. Confirm it does not contact the pedals before driving.
Regular cleaning helps prolong the life of your mats and keeps
them looking great over time. Here are some best practices and steps to
maintain them.
Best Practice: Avoid letting water accumulate
on top of the mats. Keep a towel handy to soak up excess water or liquid.
This not only helps reduce the chances of leaks but also prevents ice from
forming, which can make the mats slippery and unsafe.
Quick Wipe: A quick wipe-down with a bucket of warm water and
a microfiber towel will remove light salt stains.
Car Wash / Pressure Wash (10–15 minutes)
Step 1: Spray down the mats for a quick rinse to remove loose
debris.
Step 2: Apply soap and agitate with a brush. Be sure to brush in all
directions to get into the edges and crevices.
Step 3: Spray off the soap.
Step 4: Shake off the water and pat dry any excess.
Deep Clean with Soap (approx. 30 minutes) For the best wash, follow the
step-by-step routine below. While any quality car wash soap and stiff-bristle
brush will do the job, we recommend Pure Wash and the Otto Guys Heavy Duty
Brush for the best results.
Step-by-Step Routine
1. Prepare Your Wash Bucket
o Use a 20L wash bucket (available
at Home Depot, Canadian Tire, etc.)
o Fill halfway with warm water
o Add your preferred car wash
soap. We recommend 3 capfuls of Pure Wash (1 cap = 10 ml, so ~30 ml total —
perfect for mats)
Tip: Warm water helps loosen
embedded dirt in textured liners.
2. Pre-Rinse the Liners
o Use a garden hose or
pressure-controlled rinse
o Remove loose dirt, salt, sand,
and debris
o Focus on the channels and edges
Tip: Pre-rinsing prevents grinding
debris into the surface during scrubbing.
3. Apply Your Wash Solution
o Pour your soap mixture directly
onto the mats
o Ensure full coverage across the
textured areas
Tip: Pure Wash is our go-to. It
clings well to the surface, giving you more working time and better cleaning.
4. Agitate with a Heavy-Duty Brush
o Scrub all surfaces, including:
- Channels
- dges
- Heel pad area
o Use circular motions for even
cleaning
Tip: We recommend the Otto Guys
Heavy Duty Brush. It's firm enough to lift embedded dirt but safe for
thermoplastic surfaces.
5. Rinse Thoroughly
o Rinse until the water runs clear
o Ensure no soap remains in the
channels or texture
Tip: A quality soap like Pure Wash
rinses cleanly and won't leave streaks or a slippery finish.
6. Dry with an All-Purpose Towel
o Wipe down the mats to remove
excess water
o Allow them to air dry fully
before reinstalling
o Towels can be washed in warm
water with a mild detergent and dried on a low-heat cycle. Avoid high-heat
washing and drying to maintain towel performance.
Tip: Drying prevents water spots and
keeps the matte finish looking uniform.
Other Notes
For Winter / Salt Buildup:
· Let your soap dwell for 2–3 minutes before scrubbing
· This softens salt rings and makes removal easier
For Heavy Mud:
· Do a second scrub pass with fresh solution
·Mud tends to sit deep in the channels
Shipping is free of charge for all Canadian orders. We currently ship within Canada only and do not ship to the United States. For more information check here.
Our return policy is simple: If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. The item must be in brand new condition in order to qualify for the refund. For more information check here.
If your Findway logo badge is missing, we can help.Message us and we’ll send a replacement. (Contact Us)
We stand behind the quality and craftsmanship of our F100 and R100 products and offer a 3 year warranty for your peace of mind. This warranty covers defects in materials or workmanship for three years from the date of purchase. Please visit our Product Warranties page for more information.
TPE, or thermoplastic elastomer, is an ideal material for car liners due to its strength, flexibility, and durability. The odorless material stays flexible in cold temperatures to help maintain shape and resist cracking, while remaining easy to wipe or rinse clean. TPE provides superior protection for your vehicle's interior compared to traditional rubber liners.
Order confirmation emails will be sent to you within one business day of placing your order. If you are a Findway Member, you can login to your account to view your order history. If you checked out as a guest, you can find your order details in the confirmation email that was sent to you.
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. Please check with neighbors or contact the carrier to file a claim. Let us know if you need further assistance.
If a package is stolen, there are a number of steps you can take:
- Contact the carrier to ensure the package was delivered in the agreed-upon manner. If you purchased insurance, they may reimburse you.
- If necessary, file a police report. Generally, a buyer must be able to prove that the package’s loss was not their fault to be reimbursed. Filing a report with the local police will not only help your claim, but it may also help keep a thief from striking again.
As a valued customer, we take your privacy seriously. Our Privacy Policy explains what personal information we collect, how we use it, and how we may share it. It also outlines your choices regarding your personal information. Here is a summary of what the policy covers:
- The types of information we collect
- How we use the information we collect
- How we may share the information we collect
- Your choices and rights regarding your personal information
